Uber announced Tuesday that passengers who have refused to wear face coverings will soon be required to take a "mask selfie" before they can even request a car. The ride-share company has required both riders and drivers to wear masks since May, and while executives say most people have followed the rules, not everyone has complied.
H/T: ABC News
"If we do have people who are still violating the policy, we want to be able to verify them with an extra step," Uber's senior director of product management, Sachin Kansal, told ABC News. "And if they're not wearing a mask, they will not be able to take a ride."
"We firmly believe that accountability is a two-way street. That's why we're expanding the same technology to riders, too. If a driver reports to us that a rider wasn't wearing a mask, the rider will be required to take a selfie with their face covered before they're able to take another trip with Uber," said Uber in statement.
"If we find that riders or drivers have been in violation of the policy, we will first educate them," Kansal explained. "We will send them emails. We want to make sure that they actually understand what the policy is. But if we see repeat violation, then we can take further action, including taking them off the platform."
EXCLUSIVE FIRST LOOK: Uber will soon require passengers to take a selfie in the app to prove they are properly wearing a mask if they have previously violated the policy. @GioBenitez https://t.co/EFWejoSlxX pic.twitter.com/aFEnijyu9Q— Good Morning America (@GMA) September 1, 2020
Uber is going to start requiring some users post ‘mask selfies’ before they can get a ride. The requirement will extend to passengers who were previously reported by a driver for not wearing a mask and will go into effect in the U.S. & Canada by late September pic.twitter.com/xhlAxX6dzn— NowThis (@nowthisnews) September 6, 2020
@Uber_Support This is what you are asking for, drivers passing out from breathing in too much of their own C02 and not getting enough Oxygen. I will not drive for Uber under this mask mandate. pic.twitter.com/jSjtg3lmkV— JB Kolat (@JBKolat) May 14, 2020